Thank you for visitinghttps://www.shipxpost.com/ (“Website”), an online platform which is independently owned and operated by Shipxpost Service Private Limited (“Company”). In this Privacy Policy "we", "our" and "us" refers to the Company and "you" and/or "your" refers to the user(s) of the Website (“User(s)”), which includes Merchants, clients and service recipients of the Company (natural or legal person) which term shall also include persons who are accessing the Website merely as visitors or who undertakes any of the Services and all of their employees and authorised users (“Merchant”).
The Company provides various services (including but not limited to world class logistics solutions, Checkout Services and VAS) to the Merchants and Users (“Services”) through the Website. The use of the Website for the Services provided by the Company to the Merchant are additionally governed by the Service Agreement and/or Merchant Agreement and/or Respective Policies as may be separately executed between the Merchant and the Company, from time to time. Your visit to this Website/ Mobile Application is subject to this privacy, security and cookies policy (“Privacy Policy”) and other Terms and Conditions of this Website/mobile Application.
The Company respects the importance of the privacy of Merchants that register on the Website and of the end customers of the Merchant. This Privacy Policy accounts for the personal data and cookies etc., used via Website to provide various technology related services (including but not limited to world class logistics solutions, Checkout Services and VAS) to its Merchant and its customers. Please read this Privacy Policy carefully to make sure you understand how any personal information (including sensitive personal data or information) of yours or any of your customers provided to us will be treated, stored and handled by us.
This document is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000 read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under the Information Technology Act, 2000, that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
This Privacy Policy is provided to explain our policies and practices regarding the collection, use, storing and disclosure of information about you. We observe the highest standards of security to secure transactions and user information privacy. Please read the following statement to learn about our information gathering, storing and dissemination practices.
The Company respects the importance of the privacy of Merchants on the Website and of the end customers of the Merchant. By accessing and utilising the Website, you consent to the collection, use, disclosure, storage and processing of personal data and information in accordance with this Privacy Policy. In the course of using this Website or availing the Services offered by the Company on the Website, the Company and its affiliates may become privy to the personal information of the Users, including information that is of a confidential nature.
Our primary goal in collecting information and data, including personally identifiable information, is to provide you with a smooth, efficient and customized experience. This allows us to provide services and features that are most likely to meet your needs, and to customize the Website and our Services to make your experience easier.
Data Collection via Shopify Integration: When you install the ShipXPost app on your Shopify store, we collect order information with your explicit permission through the Shopify API. This includes:
This data is collected solely for the purpose of creating shipments, tracking deliveries, managing NDR (Non-Delivery Reports), and providing shipping analytics to help you manage your e-commerce logistics efficiently.
We collect the details and information provided by the Merchant together with information we learn about you from your use of our Services and your visits to our Website and other websites accessible from them, to provide more effective Services and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID GST details, Pan Card and Transactional information in relation to transactions where the company is involved and any of the aforesaid information pertaining to the customer/buyer of the User along with all other personally identifiable information/details as the User may share from time to time (including personally identifiable information/details of the customer/buyer of the User). When you visit the Website, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data (“Information”). We may also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of Services.
We require accurate Information and data to provide efficient Services, and you hereby represent to the company that:
Web cookies are small pieces of data sent by the Website and they are stored by your broZser on \our computer's hard drive, thereby uniquely identifying your browser. Cookies are used to track and record your preferences when you visit the Website.
Currently, our Website does not require to send or read the cookies from your computer. In the event any functionality of the Website requires, the Company reserve the right to use the cookies in future. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of Users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.
Our Website links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices or the content of those linked websites.
When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
Except as provided in this Privacy Policy, we do not sell or rent any personally identifiable information or any sensitive personal data and information about you or your customers to any third party, other than for internal Platform development and maintenance. The following describes some of the ways that your information may be disclosed, and you hereby agree that the Company may disclose such information without requirement for any further consent from you at any point of time.
Performance of Services: We need to share certain Information with our service partners and service provider for performance of Services. In order to provide efficient Services, the Merchant is required to provide certain Information (including sensitive personal data or information) relating to the customer of the Merchant. The Merchant shall ensure that they have adequate consent and authority from its customer to share such the Information with the Company. The Company shall not be responsible or liable to the customer with respect to the customer Information which the Merchant has shared with the Company and the Merchant agrees to indemnify and hold the Company and (as applicable) its parent, subsidiaries, affiliates, Shipxpost partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorney's fees, made b\ customer or an\ third part\ due to or arising out of breach of Merchant's obligations or violation of an\ laZ or the rights of the customer or an\ third party. We may also use or disclose the Information to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.
Third-Party Courier Partners: To fulfill our logistics and shipping services, we share order information (including customer name, shipping address, phone number, package weight, dimensions, and order details) with our courier partners including but not limited to:
This information is shared solely for the purpose of delivering packages to your customers. Our courier partners are required to handle this information in accordance with applicable data protection laws and their own privacy policies. We do not share payment information or any data beyond what is necessary for shipment delivery.
Other Group Entities: We may sometimes share data with our affiliates, and group companies and other third party service providers that provide us with services and/or provide you with Services. To the extent that these entities have access to your personally identifiable information, we will ask them to treat it at least as protectively as they treat personally identifiable information they obtain from their other authorized users.
Legal Requests: The Company co operates with law enforcement inquiries, as well as other third parties to enforce laws relating to matters, such as intellectual property rights, fraud and other rights. We can (and you authorise us to) disclose any personally identifiable information about you or your customer or any records related to the Services to law enforcement and other government officials as we, in our sole discretion, believe reasonably necessary or appropriate, in connection with any investigation, and to protect against imminent harm to the rights, property or safety of the Company, its Users or the public as required or permitted by law.
Alerts: The Company may alert the Users by email or phone (through sms/call) to inform the Users about new Services offerings or other information which the Company feels might be useful for the Users.
All the information provided to the Company by a User, including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retrospective.
Your Data Rights (GDPR Compliance): You have the following rights regarding your personal information:
To exercise any of these rights, please contact us at Support@shipxpost.com with your request. We will respond within 30 days and verify your identity before processing your request.
In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company reserves the right to discontinue, in part or full, the Services/associated features and benefits for which the said information was sought.
Any personal information collected or processed in accordance with this Privacy Policy will be collected by us. Company will retain your Personal Information for as long as needed to fulfil the purpose for which it was collected and for any longer period thereafter in order to comply with applicable law.
App Uninstallation and Data Deletion: When you uninstall the ShipXPost app from your Shopify store, all your data including order history, customer information, shipment records, and any other data associated with your account will be permanently deleted from our systems. This deletion process is automatic and ensures complete removal of your business data from our platform.
Active Account Data Retention: While your account is active, we retain your data to provide our services effectively. In case you have withdrawn or cancelled your registration from the Platform (without uninstalling the app), we are obliged under law to retain your Personal Information for a period of one hundred and eighty days after such cancellation. We may retain non-personally identifiable data indefinitely or to the extent allowed by applicable law.
The Company has stringent security measures in place to protect the loss, misuse, and alteration of the Information under our control. Whenever you change or access your account information, we offer the use of a secure server. We adhere to strict security guidelines, protecting it against unauthorized access.
SSL/HTTPS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/HTTPS encryption protocols. This ensures that your data remains secure during transmission and cannot be intercepted by unauthorized third parties.
Secure API Connections: All integrations with Shopify and our courier partners are conducted through secure API connections with proper authentication and encryption. We use token-based authentication and never store your Shopify admin credentials.
Access Controls: We implement strict access controls to ensure that only authorized personnel can access your data, and only to the extent necessary to provide our services or resolve support issues. All access to customer data is logged and monitored.
Your Information will primarily be stored in electronic form on our servers and servers of third party service providers, however certain data can also be stored in physical form. We may enter into agreements with third parties (in or outside of India) to store or process your information or data, always in accordance with applicable law. Such third party may store and process Your information or data in the server located outside of India.
For security purposes, the Company usually uses third party service providers who are using security techniques including secure servers, clouds, firewalls and encryptions, as well as physical safeguard of the locations where the data are stored, and we will on commercial reasonable basis require from such third parties to adopt all security standards to safeguard your information / data in accordance with all applicable laws. We have in place appropriate administrative, technical, physical safeguards and security measures to protect the personal data you provide on this Website against accidental, unauthorized or unlawful loss, destruction, damage, alteration, access, disclosure or use and any other unlawful forms of processing. When we collect payment card details electronically, we use encryption coding.
You agree to defend, indemnify and hold the Company harmless, on demand, from and against an\ and all claims, damages, costs, and expenses, including attorney's fees, arising from or related to your use of the Website.
In the event of any dispute, difference or claim arising out of this Privacy Policy the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of New Delhi, India shall have exclusive jurisdiction.
This document supersedes any prior communication on this topic and reflects the entire and exclusive Privacy Policy for the Website. If you use any of our Services, you will be regarded as having read and accepted this Privacy Policy. By mere use of this Website, you expressly consent to our collection, use, disclosure, storage and processing of your personal data and information in accordance with this Privacy Policy.
Note: We keep updating our Privacy Policy regularly. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to all of the Website.
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or how we handle your information, please contact us at:
Email: support@shipxpost.com
We will respond to all privacy-related inquiries within 30 days and will verify your identity before processing any requests related to your personal data.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Tushar Kakadiya
The Grievance Officer
Shipxpost Service Private limited
Address: 1st Floor, Office Number 1104. Satellite, Ahmedabad 380015
Email: support@shipxpost.com